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Terms & Conditions

The following terms and conditions apply between you and JuicyOrangeX Retail Co., Ltd (hereinafter “JuicyOrangeX”, “JuicyOrangeX online shop” or “we/us”):

1. CONCLUSION OF CONTRACT

1.1. Our product presentation in the JuicyOrangeX online store solely represents a non-binding invitation for you to purchase merchandise from us.

1.2. By sending your order, you submit a binding offer to conclude a sales contract with us.

1.3. We accept your offer by delivering the merchandise. The automatically generated order confirmation e-mail does not constitute acceptance of your offer. It merely documents the fact that we have received your order. We decide at our own discretion whether we will accept an order or not. We will notify you immediately in the event we do not intend to carry out your order.

1.4  While processing your order, we will inform you by e-mail if we determine that the products you have ordered are not available. No contract is concluded if the merchandise is not available

1.5 We only sell our merchandise to end consumers who are 18 years of age or older and only in standard commercial quantities.

1.6 The ordering process in our online store comprises 3 steps. In the first step you select the desired merchandise. In the second step you have the option - if desired - of registering for or logging on to an account with us. The third step allows you to enter the invoice and delivery address and select the desired payment method. When this process is complete you will be able to place your order with us. After you have submitted your order, you will have the opportunity to print it.

2. VOLUNTARY EXCHANGE OPTION

2.1 We voluntarily offer you the option of returning products you purchase from us. This allows you to return any items purchased in the JuicyOrangeX online store at your own cost after you receive them within 7 days by completing the returns form enclosed with your order, provided the merchandise is complete, unused, unwashed;and undamaged and returned with all attachments, original tags, wash care labels. You are only permitted to inspect the merchandise in a manner similar to trying it on in a store. For merchandise affixed with a special hygiene adhesive or a hygienic seal/shrink wrap, this only applies insofar as the adhesive, seal or shrink wrap has not been opened.

2.2 The voluntary exchange option does not apply to personalised items or items that are manufactured according to customer specifications.

3. RETURNS, REPLACEMENTS AND REFUNDS

3.1 When we receive the products you returned in accordance with Clause 2, we shall reimburse to you all payments received from you without undue delay; We will carry out such reimbursement using the same means of payment as you used for the initial transaction.

3.2 You are not entitled to ask for a return, replace or refund of products you purchased from us if:

·         you damaged the item;

·         you misused it and caused the fault;

·         you had tried to repair it yourself or by someone else;

·         you knew about the fault of the item before you purchased it;

·         the item was not prefabricated and was produced according to your own individual selection or specifications or which was clearly made according to your personal requirements.

3.3 You are responsible for returning the product at your own cost, except in the case of a faulty item, and such fault was not known by you before you purchased the item.

3.4 Subject to Clause 2.1, you do not have to return products in the original packaging in order to get a refund.

3.5 All returns, replacements and refunds are subject to our returns policy and/or information as stated in this website

4. DELIVERY/SHIPPING COSTS

4.1 We do not deliver outside of Hong Kong and US.

4.2 All orders are dispatched 2 to 3 working days after the order date provided there are no problems with your personal details (credit check, ID check).

5. PRICING AND PAYMENT METHODS

5.1 The prices listed at the time the order is placed apply.

5.2 All prices on the website are in Taiwan new dollar or US dollar.

5.3 Merchandise may be paid for using one of the methods suggested in the order process under the terms and conditions outlined therein. Regardless of the result of the review of your data (identity verification and creditworthiness check), we reserve the right to exclude certain methods of payment.

5.4 We reserve the right to invoice you for late fees in the event that your payment is delayed. In case of payment delays, you agree to reimburse us for all the costs, expenses and cash expenditures we incur in the process of collecting payment. This also includes all extrajudicial costs for collection agencies or solicitors we entrust with the responsibility of collecting payment, notwithstanding the obligation to pay the costs of proceedings.

6. RESERVATION OF TITLE

The merchandise remains our property until it is paid in full.

7. WARRANTY

Unless express provisions have been made to the contrary, the legal warranty regulations apply.

8. COPYRIGHT AND TRADEMARK

All of the contents of the website, including text, graphics, photos, images, videos, sounds, illustrations and software are our property or the property of affiliated companies, licensees and/or content providers. This content is protected by copyright and other laws. It may only be used with our express consent.

All trademarks used on the website are our trademarks provided nothing to the contrary is stated. They may not be used without our prior written approval.

9. LANGUAGE

pr In case of any discrepancy between the English versiona nd the Chinese version, the English version shall prevail.

10. IMPRINT/ONLINE STORE OPERATOR 

JuicyOrangeX Online Store
19/B Haowei Science & Technology Mansion,

Nanshan, Shenzhen, Guangdong

China

 

TERMS OF USE

TRADEMARKS

 "JUICYORANGEX" and other marks, logos and service names are trademarks of JuicyOrangeX International. JuicyOrangeX International's trademarks must not in any way be used in connection with any product or service that is not related to JuicyOrangeX International or its affiliates, unless a prior written licence is obtained from JuicyOrangeX International. All other trademarks not owned by JuicyOrangeX International or its affiliates that appear on this website are the property of their respective owners, who may or may not be connected to or sponsored by JuicyOrangeX International or its affiliates.

COPYRIGHT

All content included on this website, such as text, graphics, logos, button icons, images, audio clips and software, is the property of JuicyOrangeX International or its content suppliers. The compilation (meaning the collection, arrangement and assembly) of all content on this website is the exclusive property of JuicyOrangeX International. All software used on this website is the property of JuicyOrangeX International or its software suppliers. All the content, compilation and software are protected by English and international copyright laws. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance of the content on this website may be permissible provided prior written consent of JuicyOrangeX International is obtained through written request made to JuicyOrangeX International.

USE OF SITE

This website or any portion of this website may not be reproduced, duplicated, copied, sold or otherwise exploited for any commercial purpose that is not expressly permitted by JuicyOrangeX International. JuicyOrangeX International and its affiliates reserve the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including, without limitation, if JuicyOrangeX International believes that the user's conduct violates applicable law or is harmful to the interests of JuicyOrangeX International or its affiliates.

UPLOADS

JuicyOrangeX International may allow users to upload comments and other content to this website. If you post comments or other content on the site, you grant JuicyOrangeX International and its affiliates a royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such comments or other content throughout the world in any media. You also grant JuicyOrangeX International and its affiliates and sub-licensees the right to use the name that you submit with any comment or other content, if any, in connection with such comment, or other content. You represent and warrant that you own or otherwise control all of the rights to the comments and other content that you post on this website and that use of your comments or other content by JuicyOrangeX International and its affiliates will not infringe upon or violate the rights of any third party.

COPYRIGHT COMPLAINTS

JuicyOrangeX International and its affiliates respect the intellectual property of others. If you believe that any of your works have been copied in a way that constitutes copyright infringement, please e-mail your complaint to fashionsupport@126.com.

LINKS TO THIRD-PARTY SITES

This website may contain hyperlinks to websites unrelated to JuicyOrangeX International or its affiliates. Such hyperlinks are provided for your reference and convenience only. JuicyOrangeX International should not be taken as endorsing the operator or the content of such third-party website. You may use such links only at your own risk, and you are solely responsible for all consequences of such use.

LINKS TO US

 You may use a hyperlink to this website from your website on the following terms:

 a. You will not make, publish or distribute any advertising, marketing, promotional or other materials (whether print, electronically or otherwise) that use the name of JuicyOrangeX International or its affiliates, the "JUICYORANGEX" trademark or any other trademark of JuicyOrangeX International or its affiliates, without prior written approval of JuicyOrangeX International;

 b. You acknowledge and agree that JuicyOrangeX International and its licensors own all the intellectual property in and relating to "JUICYORANGEX" and all content contained therein, and nothing in these Terms of Use shall be construed as a license of any of the intellectual property;

 c. You will terminate the hyperlink within three (3) days of your receipt of a notice from JuicyOrangeX International and will forever refrain from including a hyperlink to this website on your or your associates' websites, without prior written consent of JuicyOrangeX International. This right of termination by JuicyOrangeX International may be exercised at any time for any reason, and the termination notice shall be deemed to have been received by you if it is sent by e-mail to the listed registrant on your website's domain name registration or to any e-mail address provided on your website;

 d. Any person linking to this website through your website shall be bound by these Terms of Use.

PRIVACY

We, our affiliates and any third party authorized by and under a duty of confidentiality to JuicyOrangeX, intend to use and/or continue to use your personal data, including name, gender, birthday, contact details (telephone number, email and address), transaction details relating to your purchases from us and any preferences you select, for direct marketing or providing you with information on clothing, clothing and fashion accessories, luggage, stationery, home furnishings, household goods, beauty and consumer products offered by JuicyOrangeX, processing your application for membership of JuicyOrangeX’s loyalty program and maintaining such program, customizing the advertising and content you see, fulfilling your requests for services, improving our website and services, informing you about our news, updates and member privileges and contacting you for general requests. JuicyOrangeX will keep your personal data confidential in accordance with our privacy policy and/or information as stated in this website.

You may at any time, without charge, request (a) access to or request the correction of your personal data or (b) that your personal data cease to be used for marketing purpose by contacting us via the means stated in our privacy policy and/or information in this website.

You consent to us using and processing any personal data supplied or collected in connection with your use of this website for the purposes, ways and means as stated in our privacy policy and/or information of this website.

GENERAL

 All rights not expressly granted herein are hereby reserved. These Terms of Use supersede any prior or contemporaneous communications between this website or any of its affiliates and yourself regarding this website and its content.